FAQs

Is there a minimum order limit, pickup or delivery fee?

The minimum order amount is $40. For any order below the minimum, the same charges will apply. For curtains that require dismantling and installation service, our minimum order is $150. There are no additional fees for pickup or delivery.

Do I need a phone number and email address to register?

Yes, we will need your phone number to contact you for collection and delivery and we will send you the bill via email.

What is the turnaround time?

Our turnaround time is 4 days excluding Public Holidays. For example, if we pick up on Monday, delivery will be on Wednesday. We do offer 1-day express service at a 100% surcharge.

What is Load Wash?

Washed, tumble-dried and folded.

What is included in Laundry option?

Washing, drying, folding or hanging, and ironing.

What is Dry Cleaning?

Dry cleaning is a no-water cleaning method that is ideal for fabrics that need extra care and cannot be washed or tumble-dried.

Can you get a stain out for me?

Please inform New Sparklean about any stubborn stains in the order notes or inform our driver during collection, and we will do our best to get rid of the stain. However, some stains can be quite challenging, even for the experts. So, we cannot guarantee results in certain cases.

Will my garments be hung out to dry?

Each order gets its own washer and dryer.

How much should my Load Wash order weight?

Your laundry is weighed when dry. To give you a rough idea, 1 kg is approximately equal to 2 pants, or 4 short dresses or 15 men’s shirts.

Where will I find the itemised bill?

Head to “My Booking” section and you will find a summary of all your latest orders. Click on the order to view the itemised bill. We will also send you the bill on your registered email address.

How do I pay?

You can pay via NEWSPARKLEAN Credits/PayNow/Credit Card/ Debit Card/GrabPay for a cashless transaction.

I selected my credit card as the payment method for an order, but I changed my mind and want to pay by PayNow to your company UEN.

You can directly pay to our UEN 200817123M NEW SPARKLEAN LAUNDRY PTE. LTD. and send us proof of payment via WhatsApp at +65 8798 3088. Our customer service will verify and update your payment status.

How do I update or change my account information?

Click on the “Profile” icon and you can update everything from your name and email to your phone number.

How do I enjoy first online order discount?

There is no action needed on your part, the discount will be automatically applied to your order.

How do I use a discount voucher?

You will be able to select the voucher after choosing the payment method.

How do I top up credit?

You will be able to see the top-up option while selecting the payment method.

I am not sure about the service selection; should it be laundry or dry cleaning?

Just skip the product selection during the order placement. We will do the counting for you. Our laundry specialist will check the items, take photos, determine the best cleaning method, and update your bill. You will receive an itemised bill within 24-48 hours after your items are collected.

When will I receive my bill?

We will email you your itemised bill within 24-48 hours after your items are collected. You can make payment via debit or credit card by clicking the “make payment” button in the email.

When do I make payment?

Kindly make payment after you receive your itemised bill via email. Payment must be completed before delivery. If you have any issues in regard to your itemised bill, please contact our service agent.

Can I pass my hanger/bag to driver during collection?

No, please do not pass any personal hangers or bags to our drivers. Our drivers will prepare their own laundry bags during collection. All clean laundry returns are packed nicely and with hangers if required.

What are day, night and blackout curtains?

  • Day curtains are lightweight, translucent and made from light or strong-coloured materials. 
  • Night curtains are usually heavyweight or heavily lined, opaque and made of dark-coloured materials.
  • Blackout curtains are usually made of polyester and thicker fabric to block out sunlight.

How do I weigh my curtains?

Our laundry centre will weigh them to finalise the weight and quantity once we receive them.

Download our mobile app to order our laundry pickup & delivery service. Each of your items is professionally washed, with great care put into the details to ensure that your loved items are well taken care of.

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