Privacy Policy
New Sparklean Laundry Pte. Ltd. (“NEWSPARKLEAN”, we or us) take our customer’s privacy seriously and we are committed to complying with the Personal Data Protection Act (PDPA). We will only collect, record, store, disclose and use your personal information as outlined below, ensuring to keep your data confidential and secure.
Collection of Personal Information
When you submit a form, or otherwise provide us with your personal information through the Website or WhatsApp or Outlet, the personal information we collect may include your:
- Name
- Contact
- Email Address
- Collection and Delivery Address
You must only submit to us, or the Website, information which is accurate, and you must keep it up to date and inform us if there is any changes. We reserve the right to request for documentation to verify the information provided by you. We will only be able to collect your personal information if you voluntarily submit the information to us. If you choose not to submit your personal information to us or subsequently withdraw your consent to our use of your personal information, we may not be able to provide you with our services. If you provide personal information of any third party to us, we assume that you have obtained the required consent from the relevant third party to share and transfer his/her personal information to us
Third-Party Services
The app does use third party services that may collect information used to identify you, including:
Log Data
We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics
Cookies
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.
This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
Use and Disclosure of Personal Information
The personal information we collect from you will be used, or shared with third parties (including third party service providers, third party sellers and related companies), for some or all of the following purposes:
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Sharing of Personal Information
NEWSPARKLEAN may share your personal information with third parties and our affiliates for the above mentioned purposes, specifically, completing a transaction with you, managing our relationship with you, marketing and fulfilling any legal or regulatory requirements and requests as deemed necessary by NEWSPARKLEAN. In sharing your personal information with them, we endeavour to ensure that the third parties keep your personal information secure from unauthorised access, collection, use, disclosure, or similar risks and retain your personal information only for as long as they need your personal information to achieve the abovementioned purposes.
In disclosing or transferring your personal information to third parties, NEWSPARKLEANtake steps to ensure that the receiving jurisdiction has in place a standard of protection accorded to personal information that is comparable to the protection under or up to the standard of the PDPA.
NEWSPARKLEAN does not engage into the business of selling customers’ personal information to third parties.
NEWSPARKLEAN’s Right
You acknowledge and agree that NEWSPARKLEAN has the right to disclose your personal information to any legal, regulatory, governmental, tax, law enforcement or other authorities or the relevant right owners, if NEWSPARKLEAN has reasonable grounds to believe that disclosure of your personal information is necessary for the purpose of meeting any obligations, requirements or arrangements, whether voluntary or mandatory, as a result of cooperating with an order, an investigation and/or a request of any nature by such parties. To the extent permissible by applicable law, you agree not to take any action and/or waive your rights to take any action against NEWSPARKLEAN for the disclosure of your personal information in these circumstances.
Changes to the Privacy Policy
NEWSPARKLEAN regularly updates this Privacy Policy to keep it relevant. We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on the Website.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.