Terms And Conditions

By using New Sparklean Laundry Pte. Ltd.(“NEWSPARKLEAN”, we or us) services, you agree to the following terms and conditions:

Laundry Service

    1. NEWSPARKLEAN reserves the right to refuse cleaning any garment.
    2. NEWSPARKLEAN will do our utmost to remove stains, however there is no guarantee that every stain can be removed on all fabrics. There may be instances where certain stains prove challenging to eliminate entirely or become visible after the cleaning process. We are not liable for any remaining or post-cleaning visible stains and charges will not be waived in such cases.
    3. NEWSPARKLEAN will charge the cleaning cost of all items on our price list, unless you believe the depreciated value of your garment exceeds ten (10) times the cleaning charge. In such case, please declare the value in which the garment will be cleaned at 1/10th of the declared value.
    4. For lost items, NEWSPARKLEAN will conduct a search for a duration of 14 working days to locate the items.
    5. Liability for any reason (including but not limited to lost or damaged items) is limited to the lesser of ten (10) times the cleaning cost or the depreciated value of the item as determined by the International Fair Claims Guide published by the International Fabricare Institute (IFI), not exceeding $150.00 whichever is lowest. Once the item has been compensated, it remains the property of NEWSPARKLEAN.
    6. NEWSPARKLEAN’s liability shall be limited to the terms contained herein and shall only apply to the individual item which has been damaged or lost. In the event that items are priced in one lump sum or are part of a set (such as curtain belts or cushion covers) and should any damage or lost occur which is the fault of NEWSPARKLEAN, the liability shall be based upon ten (10) times the apportioned cleaning cost for that individual item (part of a set) or a similar replacement will be provided.
    7. Kindly remove valuable, personal or ornamental items attached to or left on the garment. NEWSPARKLEAN is not responsible for the loss of item(s) not removed prior to cleaning.
    8. NEWSPARKLEAN shall not be liable for damages/lost items with a defect in the design, material, dyes or construction, have residual stains or have accessories or ornaments which can’t withstand cleaning. Any damage or stains discovered before cleaning are to be taken as having occurred before collection.
    9. NEWSPARKLEAN shall not be liable for garments without any care label affixed to the garment. Your items will be cleaned according to the care label, unless specified by you. If there are no care labels, your item will be cleaned according to our experience.
    10. NEWSPARKLEAN shall not be liable for loss or damage due to load wash service (wash by per kg).
    11. NEWSPARKLEAN shall not be responsible for curtain shrinkage between 1 cm to 15 cm, as it is a natural occurrence and considered a material issue. Factors such as fabric composition and environmental conditions can contribute to shrinkage variations.
    12. For our curtain cleaning service with dismantling and installation, customers must ensure that the curtain area is free from any home décor blockage and provides sufficient space for our team to safely use a ladder. If the customer requests furniture to be moved, additional charges for labour fees will apply. We shall not be liable for any damages that may occur during the dismantling or installation process.
    13. Please check upon collection on the number and condition of items. If you are not present to give us or receive your items, your appointed receiver will be deemed as acceptance of our terms and conditions. NEWSPARKLEAN will not be liable for claims relating to missing items after collection.
    14. Any claims or irregularities with respect to the condition of your garment must be reported within 24 hours from the time the garment/item is collected, and you must bring it to one of our outlets for inspection.
    15. NEWSPARKLEAN will contact you for the collection of items, if the collection is not made after two (2) weeks from our store. Garments left for more than two (2) months from the date of receipt by NEWSPARKLEAN will either be donated to charity of our choice or sold by public auction for charitable purposes, with no further claims against NEWSPARKLEAN. NEWSPARKLEAN shall not be responsible for any involuntary loss occasioned by such donations.
    16. For cancellation after receiving the email bill, you have a time frame of 2 hours for standard orders and 1 hour for 1-day express orders. The minimum order amount for home pick-up delivery service is $40. For curtain dismantling and installation service, the minimum order is $150. In the event that NEWSPARKLEAN has already collected your order but you decide to cancel, a minimum order charge will apply for the delivery back to you, covering operational and transport waste trip costs. If you wish to reschedule the collection or delivery after the agreed schedule, NEWSPARKLEAN reserves the right to charge you $12 as a transport waste trip cost.
    17. Quantity and cleaning charges of each article received will be based on NEWSPARKLEAN count and will be final.

Modes of ‘Compensation’

    1. To repair any damages if possible.
    2. To replace if items cannot be repaired.
    3. To compensate for the item taking into consideration the depreciation of the item.

For financial compensation, proof of purchase (receipts) must be furnished. If no receipts can be obtained, then NEWSPARKLEAN will rely on its assessment. Final decision is at the discretion of NEWSPARKLEAN.

Exclusion

The following items will not be considered for compensations:

    1. Discoloration of materials (e.g. any fabric like fading of colours, any surfaces etc.).
    2. Chipping of items that does not render the item useless.
    3. Anything that does not cause any malfunctioning of equipment or does not affect the performance of the affected appliances.
    4. Any unintended damages to the property such as the floor, curtain railings, furniture or other items during the process of installation or dismantling of curtains, lights, air conditioning and/or fans.
    5. Accidental breakage of ceiling lights.
    6. Any damages relating to standing fans.

Any properties damaged due to normal course of depreciation or through constant usage of said item (wear & tear exclusion)